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Lifestyle:

Why Your Customers Don’t Like You

Just because you have X amount of customers don’t mean they’re all satisfied; they might leave you if tempted enough. It can be tough in a digital world to give that superior customer service, especially when so many of your customers would much prefer sitting and stewing in silence (or writing bad reviews) rather than communicating their unhappiness directly to you. However, you’re not without some secret sauce of your own.

The best way to ensure customer happiness is to deliver what you promise in a timely and professional manner. You can optimize on this approach with the right delivery software, routine customer service training and re-training, and remembering that the customer should top your priority list. Don’t depend on cold, hard numbers alone to see how you’re doing. Actively engage and ask for feedback, and you shall receive.

Top complaints

Customers can and will complain about a lot of things (though not necessarily directly to you), so listen. Some of the top complaints include too much customer service automation (they want to talk to a real person), hidden charges and companies that seem like they don’t care about clients. There are many ways you can tackle these complaints even if you think you’re doing a pretty solid job. Everyone can always do better.

When it comes to customer service, continuing education and asking for feedback is key. Understanding how your customers want to be treated, the kind of service they prefer and what their dream interaction with you looks like is business gold. You can get this information by having a third party conduct a survey, consider number shifts when trying new practices, and by making sure every employee who deals with customers is well trained.

Taking care of business

Hidden charges can be tricky because, to you, it might not seem like charges are “hidden” at all. People notoriously don’t read the fine print, but is that your fault? If you want to run a successful business, then yes it is. Be as clear, transparent and up front as possible when describing charges and don’t underestimate the intelligence (or temper) of who may seemingly be a mild mannered customer. It’s the quite ones you have to watch out for, and transparency is quite simply a business practice everyone should adopt.

Finally, if customers think you don’t care, that can be one of the toughest perceptions to correct. Start with branding and customer service, getting professional guidance to change your reputation. It’ll take time, but it will be worth it.

Mobile:

4 Fashion Forward Apps to Help You Put Together a Winning Outfit

You might be your own worst critic. Finding the best combinations of clothing and accessories can seem like an impossible task, when you’re presented with endless possibilities at the shopping mall. Here are some fashion apps that can help you put together a stunning outfit.

Fitting Room

Are you out shopping alone and unsure whether you should make a clothing purchase? Try it on, snap an image, and get instant crowdsourced feedback on Fitting Room. Join hundreds of other shoppers who are seeking fashion advice during their shopping adventures. Users have the option to vote “yes” or “no” on the pictures shared through this mobile app, allowing you to get a quick gauge on how others perceive this look. The stats show up on your app as percentages, so you can see if the majority of users love or dislike an outfit.

Go Try It On

Have you ever wanted to get instant feedback on an outfit before your walk out of your house? If so, upload a photo to Go Try It On, which has been compared to the Instagram platform, except for fashion. Users are encouraged to share their purchases, so that you can see exactly how an outfit was made. Style addicts will have a great time bookmarking their favorite pieces of clothing showcased by other Go Try It On users.

Style.com

This premier news and entertainment features resource now comes in mobile form for your smartphones and tablets. Join over 1.5 million mobile readers with the official Style magazine app. You’ll gain access to news from a broad range of categories, including fashion show news, noteworthy style parties, the latest trends in street wear, and beauty tips.

The Cut on the Runway

Do you need a one-stop app for all of the latest runway developments? Get the scoop on the latest designer trends with this couture app. Monitor your favorite designers, catch stills from recent runway events, and check out video footage from some of the biggest international fashion events. You can even vote “hit” or “miss” on the images uploaded to The Cut, which adds whole new dimension of interactivity.

News in the style industry appears at a breakneck pace, but you can stay ahead of the game with these mobile apps. Don’t forget to check them out the next time you head to your local shopping mall to try on the hottest trends. These apps can prove indispensible when you’re trying to build the best outfit.

Around The Web

last update: September 17, 2014

Mobile:

4 Apps That Can Help You Get Ready for Menopause

Women older than 45, you will need to start preparing for the life changes that come with menopause. The symptoms might take you by surprise, and fluctuating hormone levels can come with a variety of symptoms. Your medical needs will also change during this time, and you will need to work with your doctor on scheduling regular physical exams. These educational apps can help you prepare for the upcoming physical and emotional changes.

Period Log

Once the transition to menopause begins, many women notice shifts in their menstruation cycles. The Period Log app allows you track the dates of your periods, so that you can see when these cycles become irregular. Some women will notice that they are spotting in between periods, skipping cycles all together, or getting early periods. This handy app features a graph, so that you can see how consistent your time of the month is.

myPause

This is the ultimate menopause symptom tracking app. Get acquainted with the dozens of symptoms associated with menopause and use a handy symptom checklist to mark down your feelings for the day. You’ll be able to see how often you suffer hot flashes, lethargy, and night sweats, which can be valuable information for your physician. This app doesn’t just focus on your discomfort – it also recommends management solutions and remedies for each symptom.

WebMD

This exhaustive glossary of medical information can help you learn about what to expect during the peri-menopausal process. The WebMD app provides a number of educational resources on menopause, walking you through the symptoms, treatments, and recommended techniques for discomfort management. Their helpful blog articles can help you cope with hot flashes, emotional changes due to hormones, and upcoming physician appointments.

MyFitnessPal

Many woman experience weight changes after menopause. It is important for you to remain vigilant about keeping a healthy diet and exercising during this process. Changing hormone levels can make it difficult to live healthy. MyFitnessPal helps you log your daily caloric intake and loss, so that you can monitor changes in appetite and weight.

In order to deal with the many symptoms of menopause, women often elect to take hormone replacement therapy to balance their body chemistries. Speak to a healthcare professional to learn about what to expect during this period of your life. Hormone therapy can help take control over many of the uncomfortable symptoms that come with menopause.

Mobile:

4 Apps that Can Help You Study for Healthcare Certification Exams

Nurses, physicians, and many other healthcare professionals must maintain their certification credentials in order to work and remain in competitive medical environments. You must also understand emergency process changes, so that you can provide your patients with the safest care possible. Take a look at these four apps that you can use in conjunction with your certification classes to stay current with healthcare procedures and practices.

PocketCPR

This instructional app can help healthcare professionals brush up on CPR practices and techniques by using their mobile phones. The accelerometer built into most current smartphones allows the app to give you real time feedback on your compression speed. This unique feature makes PocketCPR an interactive training tool, unlike a textbook or worksheet. PocketCPR also provides you with a virtual diagram of a person’s chest, so that you can review hand placement and angles. These visualizations can help ensure that your perform CPR safely when the time comes to use this life-saving procedure.

First Aid by American Red Cross

It can be very easy for panic to set in during an emergency situation, and healthcare professionals may even struggle momentarily to remember procedural steps during a risky situation. The American Red Cross has provided an extremely helpful guide, walking users through the steps to take when a patient is suffering from allergies, burns, bleeding, and dozens of other emergency scenarios. This app can be an excellent resource for healthcare professionals updating their first aid certification.

Basic Life Support

Android users can download this immensely useful educational resource through the Google Play app marketplace. The BLS app helps you prepare for a certification test with pre-set flashcards and glossary entries. You can even arrange this information into quiz format, so that you can answer multiple choice questions that cover what you need to know before the exam.

ECG Guide

Healthcare professionals are expected to make rapid identifications of different electrocardiogram patterns, because they can make the difference between emergency situations and slight irregularities. This app resource plots over 200 sample ECG patterns so that healthcare professionals can review vital readings.

Study up with these apps and enroll in healthcare certification courses that are authorized by the American Heart Association. These lifesaving techniques can help you make a positive impact during an emergency situation. Keep your certification credentials up to date for continued professional success.

 

Lifestyle:

4 Mobile Apps for Improving Your Family’s Dental Hygiene

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Poor dental habits can lead to long-term health and financial consequences. Are all of your family members brushing twice a day and using fluoride? If not, they might enter their older years without teeth. According to the Centers for Disease Control, about a quarter of adults over the age of 60 no longer have their natural teeth. Poor dental care can lead to cavities and gum disease that affect your ability to eat and socialize. You can avoid some of these risks by improving your family’s dental health. Here are four educational apps that can get your loved ones brushing and flossing!

My Little Dentist

Kids can learn not to fear the dentist by taking on the role of a dentist! This game app allows children to simulate the experience of patient care. Tackle tooth cleaning with a variety of tools and learn about a variety of dental ailments that you can suffer as a result of poor health care. This educational experience allows children to learn about proper dental hygiene and the issues they might encounter if they don’t brush their teeth.

Dental Patient Education

This app was designed by a dentist to create a better anatomy resource for patients concerned about upcoming procedures. 3D animations help viewers understand the various types of diagnostic tools used by dentists, including X-Ray procedures. Additional animations cover 43 different dental conditions along with treatment procedures.

5 Minutes Brushing

This adorable app features a pink bunny character who accompanies users as they complete a brushing session over the span of five minutes. This app can lead to educational family moments, as the bunny character provides instructions on how to apply toothpaste and how to thoroughly clean teeth. Kids can follow allowing with handy diagrams of toothbrush angles and tooth diagrams.

Dental Aid

This is the ultimate dental education glossary, helping patients gain a thorough grasp on upcoming treatments and procedures. This app can take some of the fear and negative emotions during your next appointment. Dental Aid takes the mystery out of dental crowns, orthodontic bands, supported bridge implants, complete dentures, and dozens of other prospective treatments.

Proper dental hygiene starts at home with your family’s daily habits. If your loved ones are unable to leave the house for an appointment, you can even receive mobile dental treatments right at home. Taking preventative action can help improve your family’s dental health for the long term.

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4 Online Resources Nurses Should Know About

Whether you’re fresh out of nursing school or a seasoned healthcare professional seeking new job opportunities, it is important to know about the resources available to you online. The job outlook for registered nurses is extremely promising, with a projected increase of 19% during the years of 2012 through 2020, far above the national average for other careers. However, it can be difficult to find your dream job if you don’t know where to look for nursing work. Here are four online resources that can help you track down the opportunity of a lifetime!

Resume Databases

Online resume databases like LinkedIn allow you to upload your resume so that recruiters can contact you. This is a great way to passively collect recruitment contacts, especially if you aren’t in a rush to find a new nursing job. Make sure to keep your resume up to date as your professional life progresses, so that recruiters have access to your most current accomplishments. Keep an eye on your email inbox, so that you can reply to recruiters who have taken an active interest in your resume.

Job Board Filters

Most nursing job boards have an advanced settings feature so that you can narrow down the career listings that appear during your search. This is particularly useful when you are searching job boards that display national opportunities. Use the filters to omit listing that don’t match your state, part time / full time, and benefits requirements. These filters can help you save a significant amount of time during the job search.

Email Notifications

Some job boards allow you to create a personalized account so that you can save search filter settings and resumes. Keep an eye out for an “email notifications” feature. Essentially, this allows you to sign up for notifications from a job board service whenever a listing matching your search criteria is posted online.

Staffing Agencies

Get in touch with a reputable staffing agency that specializing in matching healthcare institutions with nursing professionals. These organizations have their finger on the pulse of nurse recruiting and job markets. Staffing agency professionals can be an excellent resource when you are searching for nursing work.

Taking the next step in your nursing career can be an extremely exciting experience. You can increase your likelihood of landing your dream job by understanding what your online resources are. Job board features, email notifications, and staffing agencies can help connect you with fantastic opportunities.

Social:

SEO and Internet Marketing Myths That Stop You from Growing Your Business

Search engine optimization and Internet marketing are strongly connected. The best SEO practices can boost your online marketing campaign as well as your search engine rankings. From websites and blogs to magazines, there are plenty of resources available to those who want to learn about Internet marketing. With so much information overload, it can be hard to figure out what works and what doesn’t work. Whispering+in+ear_jpg

Here are the most common SEO and Internet marketing mistakes that stop you from growing your business:

SEO Is Dead

Millions of websites and blogs have been hit by the latest Google algorithm changes. As a result, they’ve lost customers and sales. It’s no wonder why so many business owners believe that SEO is dead. However, this is just a myth. Search engine optimization still works. The key is to avoid black hat SEO and spam link building techniques that can get you banned from the search engines.

The More Backlinks, the Better

Backlinks are a vital component of SEO. A website with high-quality links from well-established sources will always rank high on search results. When it comes to link building, quality is more important than quantity. A few relevant links provide more value to your site than hundreds of poor-quality links. For optimal results, you should obtain links from popular websites and blogs in your niche. If you’re offering wristband USB drives on your site, get links from other websites selling PC accessories and electronics. It doesn’t make sense to request links from online furniture stores or health insurance blogs.

Guest Posting Doesn’t Work Anymore

A few years ago, guest posting was one of the most effective SEO strategies. By publishing content on other websites and blogs, you can get tons of traffic to your pages. This is also a great way to acquire relevant links and reach a wider audience. According to former Google software engineer Matt Cutts, most marketers are using this method the wrong way. Their only purpose is to obtain links. Their posts offer little or no information. As a result, guest blogging has lost its value.

However, this doesn’t mean that guest posting is dead. This strategy works for those who submit high-quality content to authoritative sites and blogs. Every time you write content on other sites, focus on building your reputation.

Internet Marketing Is Free

Contrary to the popular belief, Internet marketing isn’t free. It’s less expensive than traditional marketing strategies, but it still costs money. If you’re on a tight budget, you can use free blogging platforms, free stock photos, free content and free software. As you gain exposure online, start using premium tools. Buy a premium theme for your blog, create a marketing budget and use the latest software. You have to spend money to make money.

If you’re serious about SEO and online marketing, you’ll need more than a free blog and free email services. There are many social media tools and blogging apps that are absolutely necessary for your business to grow. Some can be expensive, but it’s worth the investment.

Gadgets:

How to To Protect Yourself from Phishing Attacks

Phishing is an extremely common form of fraud that is similar to phone impersonation attacks that occurred before consumer Internet became widespread. Phishers set up websites that impersonate authentic webpages run by banking institutions, credit card companies, and a variety of other legitimate services. A victim might receive an email from this so-called institution, requesting the victim to update their profile information, change their password, or participate in a survey. The information the victim willingly provides online is then used for fraudulent purposes. Here are a few online browsing tips to keep in mind to avoid these types of attacks.

Check URLs

Before you click on an outgoing link on an email, Microsoft urges Internet users to first check the actual web address of a link before clicking on it. Phishers often use deceptive anchor text – the visible part of the link – to trick readers into clicking links in their email. If you are convinced that this website represents a reputable company, then you might feel comfortable enough entering personal information in this web form. You can check the validity of an URL by first hovering over the link. Scrutinize the URL – if it does not match with the company’s official web address, then do not click it. A few other red alarms include URLs with: number sequences, misspelled company names, non-traditional top-level domains (like .co at the end of an URL), and domain names that include gibberish.

Check HTTPS Security

Most reputable websites that require logins use a security protocol known as HTTPS. This prevents attackers from intercepting usernames and logins during the sign in process. Before you sign into an online account, examine the login page URL at the top of your browser. It should read “https://” before the web address. If you do not see this security protocol being used on a website, then double check the website address to make sure it’s authentic.

Keep Your Tech Updated

Updating your software and operating systems can prevent many current attacks. These patches often come with security updates that prevent current vulnerabilities from affecting your computer. Periodically run software and system updates overnight, so that it doesn’t interrupt your workflow.

If you are the victim of a phishing crime, contact the authorities and make sure you research and select a good attorney to learn about the types of recourse you have. Internet fraud can threaten your online accounts and assets, so it’s important to take action immediately. Before you click unknown links, be sure to examine URLs and security protocols.

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